FAQ
Answers to Common Questions
Plain-English answers about our memberships, pricing, and how we help. Don't see your question? Just give us a call.
Who is Computer Samurai for?
We help adults 55+, households, solopreneurs, and very small businesses throughout Central Minnesota stay safer online and feel confident with their technology. You don't need to be a tech expert. That's our job.
What is a Support and Protection Membership?
It's ongoing, proactive care for your technology. We monitor and update your devices, protect you from viruses and scams, and give you a friendly local team to call whenever you have a question. Instead of waiting for something to break, we help keep it from breaking.
How much does a membership cost?
Simple Start is $39/month, Essentials is $49/month, and Plus is $59/month. Pay for the year in full and save 10%: $421, $529, or $637 per year. Monthly memberships have a one-time $199 start-up fee.
What does the $199 start-up fee cover?
A friendly technician installs our protection and monitoring software, reviews your setup, and solves your most pressing tech problem right away at no additional charge.
Is there a guarantee?
Yes. Our 100% Money-Back Guarantee means if you're not happy, we're not happy. If for any reason you're not satisfied, you'll receive a full refund, and you keep any work we've already done.
How do I get help when I need it?
Call us at 320-334-2877 or email help@computer-samurai.com. Members get remote and in-office support during regular business hours, and onsite help is available depending on your plan.
Can you connect to my computer remotely? Is that safe?
Yes. With your permission, our technicians use secure, trusted tools to connect and fix problems without a trip to your home. We will never call you out of the blue asking for access. If someone does, hang up and call us directly.
Do you help with phones, tablets, and printers?
Yes. Memberships include support for phones and tablets, and we're happy to help with printers, Wi-Fi, smart TVs, and other everyday tech.
I need a new computer or phone. Can you help?
Absolutely. Our New Computer Experience and New Phone Experience include choosing the right device, transferring your information, setting everything up, and walking you through it. Members can call 320-334-2877 for member pricing.
Do you work with small businesses?
Yes. Our Small Business Solutions provide proactive monitoring, cybersecurity protection, and plain-English guidance for very small businesses that want enterprise-level care without the enterprise price.
Where are you located?
Our office is at 650 Parker Ave W in Dassel, Minnesota, and we serve clients throughout Central and West-Central Minnesota.
How do I get started?
Schedule a free consultation. It's an informative, non-technical conversation to understand your needs and help you choose the right membership. Call 320-334-2877 or use our Free Consultation page.